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F.A.Q. I need some HELP!

Sit back, relax, and allow us to respond to your questions with our frequently answered answers... 

You promised me wallpapers? Where is my matching wallpaper?

We know the feeling. You want something, you don’t think you got it and you want answers! Never fear, you should have received the wallpaper link on your original order confirmation email beside the name of the item saying 'download wallpaper’. Please let us know if you don’t see it there, that’s on us and we need to know if it didn’t work. If it did work, SWEET! #VICTORY

 

You folks only support APPLE laptops, that’s so annoying! Can’t you help us PC users out?

On every laptop skin page you just need to scroll on down the page and compare the size of your laptop to our predefined sizes. Measure the top of your laptop, width and height, and compare it to the skin sizes listed for the Apple laptops. You can easily trim the skins down if they are too big for your laptop. 

You can also refer to this handy size chart below to pick the one that will give you the best fit. Remember, the sizes listed are the actual dimensions of our skins, not the laptop surface. 

- 11" MacBook Air (2010 - 2015) - 11.8 x 7.5" (300 x 191mm)

- 12" Apple Macbook - 11.0 x 7.7" (280 x 196mm)

- 13” MacBook Pro Touchbar/Non-Touchbar (2016 - 2017) - 11.9 x 8.3" (303 x 212mm)
- 13" MacBook Pro Retina (2012 - 2016) - 12.4 x 8.3" (314 x 211mm)
- 13" MacBook Air (2010 - 2017) - 12.8 x 8.9" (325 x 226mm)
- 13" Apple Unibody Laptops (Pro, MacBook, 1st Gen. Air) - 12.5 x 8.7" (318 x 221mm)

- 15" MacBook Pro Touchbar/Non-Touchbar (2016 - 2017) - 13.7 x 9.4" (349 x 240mm)
- 15" MacBook Pro Retina (2012 - 2016) - 14.1 x 9.7" (359 x 247mm)
- 15" MacBook Pro Unibody (2008 - 2012) - 14.0 x 9.5" (356 x 241mm)

- 17" MacBook Pro Unibody - 15.2 x 10.2" (386 x 260mm)

- Razer Blade Stealth (12.5") - 12.6 x 8.1" (320 x 205mm)
- Razer Blade (14") - 13.5 x 9.2" (344 x 234mm)
- Razer Blade (17") - 16.5 x 10.7" (420 x 272mm)  

 

Can you do custom work for me / my company?   

Yes, we are more than meets the eye. Behind the scenes we help many independent artists, creatives, fashion designers and brands create awesome tech accessories AND apparel without the headaches. Drop us a line here if you have a project you'd like to discuss with us.

 

Do you sell Gift Certificates?

Yes, we sure do! You can purchase our digital gift cards here and have them emailed to you (if you want to print it out) or email it right to the recipient

 

I’m an artist, and I’d love to participate. Are you looking for new talent?

We've been teaming up with artists and designers for over 10 years to make great quality products. We have a large network that we're already working with and we're not currently accepting new artist submissions. However, we do have a few things brewing that will allow us to support any artist looking to create and/or sell their work on our product range. Stay tuned for details!
 

I have an awesome blog, Instagram account, youtube account, fan club, etc. and I would love to help you spread the good word about GelaSkins.

Far out. Drop us a line through our handy contact form and give us a little insight into who you are and what you have in mind.

 

What exactly is/are GelaSkins?

GelaSkins is a tech accessory company, founded back in 2005. Our specialty is working with artists to create beautiful protection for a wide range of devices. Our namesake and original product GelaSkins (aka 'skins') is where we started, but we also make more traditional hard shell cases for folks that want extra drop protection. GelaSkins are a very thin, adhesive-backed vinyl that offers incredible image quality reproduction, great scratch protection, and removes cleanly if you want to switch things up.

We make all of our own products and we do it all at our Toronto studio in collaboration with artists from around the world. We use the best quality materials available and have worked with a massive number of artists and brands around the world to make beautiful products together over the last decade. 

If you're interested, you can read more about the story of GelaSkins

  

Shipping & Billing

Do you ship to my country? 

Yes. Well, probably. We ship to pretty much every country in the world. If your country is in the list during checkout you're all good. 

 

How long does it take to make and ship my order? 

We do our best to have orders produced and shipped from our Toronto HQ within two business days. For our non-business inclined customers, 'Business days' are days like Monday and Wednesday, and even Friday.  
 

How much does shipping cost?

The costs and times vary depending on what you're ordering and where you're located; you'll be able to see these costs before you commit to buying anything in your shopping cart. Some international orders can incur import, customs, and brokerage fees. These costs are the sole responsibility of the receiver and we advise you check with local postal, UPS, or import authorities prior to completing your order. We are unable to mark any order shipments as gifts or samples.
 

What shipping methods do you use?

Orders to the United States are shipped via USPS First Class, USPS Priority Mail, or UPS. Within Canada, orders are shipped via Canada Post or UPS. International orders are shipped via USPS First Class International Mail or UPS.

What payment methods do you accept?

We accept Visa, MasterCard, American Express and PayPal. We briefly considered accepting Discover and Diner's Club, but then we remembered it's 2017.

    
My credit card keeps getting denied. What's up?

If you're experiencing issues with entering your credit card, double-check that all of the information is exactly as it appears on your statement. If everything is correct, your card type could be an issue (some debit and gift cards are not accepted by our payment processor), or it could be a restriction on cross ­border purchases (don't forget, we're in Canada). You'll want to contact your credit card provider for further assistance.

 

Is your website secure?

GelaSkins uses the Shopify/Stripe payment network to ensure the latest in security technology is keeping your information safe. Your confidential information in encrypted while in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

 

Return Policy

Can I return or exchange my order? 

We make every GelaSkins on demand, in North America, and pay each artist a royalty from every sale. Any unused, unopened product can be returned for exchange within 30 days of receipt, no questions asked.

Returns can be mailed to:
GelaSkins Inc.
Attn: Returns 
2738 Dundas St. West
Toronto, ON, M6P 1Y3
Canada

Still need help?

No problem! Just click here or email contact[at]gelaskins[dot]com for any other inquiries.