Customizer Tips & Tricks
For a nice sharp print, we need images that are at least 200ppi*. That said, 300ppi is ideal. To check if your image meets our minimum recommended size, multiply the length and width of your device by 200. For example, if your laptop lid is roughly 15x10", you will need a 3000px x 2000px image (15" x 200ppi = 3000px).
*ppi is pixels per inch
If you're creating a file in photoshop, set the resolution to 300 and the image dimensions to match your device dimensions.
We support JPG and PNG (including transparency). Please export your PSD, AI, EPS or TIFF files to either JPG or PNG at 300ppi.
If you product isn't saving properly, we may have a bug in our mockup generator. This is rare but does happen from time to time. So, if you find yourself waiting several minutes for the product to load, please send an email to firstname.lastname@example.org and we'll look into it asap.